Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by VyloriaFlow, a brand operated by Treinador International LLC (“VyloriaFlow”, “we”, “us”, or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use our website or services.

We provide medical billing and revenue cycle management, custom software and design, application development, and AI agents for healthcare and other businesses.

The specific scope, deliverables, fees, and timelines for any engagement are defined in a separate written agreement, statement of work, or order (a “Service Agreement”). In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.

You agree to provide accurate, complete, and timely information, access, and cooperation reasonably necessary for us to perform our services. This includes access to the systems, credentials, and documentation required for billing or a build.

You are responsible for the accuracy and legality of the data and materials you provide to us, and for ensuring you have the rights and authorizations needed for us to process that data on your behalf.

Where we handle protected health information (PHI) in the course of medical billing or revenue cycle management, we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), governed by a separate Business Associate Agreement (BAA).

Our billing services are administrative in nature. We do not provide medical, coding, legal, or compliance advice, and we do not guarantee payment, reimbursement rates, or any specific financial outcome from payers. Final responsibility for the services rendered and documented remains with the provider.

Fees are set out in the applicable Service Agreement. Unless stated otherwise, invoices are due within the period specified in that agreement, and late amounts may accrue interest and suspension of services.

Except where required by law or expressly agreed in writing, fees paid are non-refundable. You are responsible for any taxes associated with your purchase, excluding taxes on our income.

Ownership of custom deliverables we create for you is defined in the applicable Service Agreement and generally transfers to you upon full payment, except for our pre-existing materials, tools, frameworks, and know-how, which remain our property and are licensed to you as needed to use the deliverables.

Our website, brand, and underlying technology remain our property. You may not copy, resell, reverse engineer, or create derivative works from our proprietary materials except as permitted in writing.

Each party may access confidential information of the other. Each party agrees to protect the other’s confidential information with the same care it uses for its own, to use it only to perform under these Terms or a Service Agreement, and not to disclose it except to personnel and subcontractors bound by comparable obligations.

These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

Our services may rely on or integrate with third-party platforms, such as clearinghouses, cloud hosting, payer portals, and AI providers. We are not responsible for the availability, performance, or acts of those third parties, and your use of them may be subject to their own terms.

Our website and services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or that they will achieve any particular result, including any specific revenue, reimbursement, or performance outcome.

To the maximum extent permitted by law, VyloriaFlow and Treinador International LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenues, data, or goodwill, arising out of or related to your use of our website or services.

Our total aggregate liability arising out of or related to the services will not exceed the amounts you paid to us for the specific services giving rise to the claim during the three (3) months preceding the event that gave rise to the liability.

You agree to indemnify and hold harmless VyloriaFlow, Treinador International LLC, and their officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or the data and materials you provide to us.

These Terms apply while you use our website or services. Either party may terminate an engagement as set out in the applicable Service Agreement.

We may suspend or terminate your access to the website at any time if you violate these Terms. Provisions that by their nature should survive termination, including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification, will survive.

These Terms are governed by the laws of the United States and the State in which Treinador International LLC is organized, without regard to conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the courts located there for any dispute not subject to an agreed alternative dispute resolution process.

We may update these Terms from time to time. The “Last updated” date below reflects the most recent revision, and material changes will be posted on this page. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.